Patient Portal + Make a Payment

To ensure we are providing the highest quality of care, our team uses a Patient Portal to provide you with immediate access to all critical details about your treatment with our office. We invite you to create your unique Patient Portal to access information like: appointment details, payment history, option to make a payment on an outstanding balance, access documentation, etc.

PATIENT PORTAL

All patients with an outstanding balance in their portals as of September 3rd, 2024, please call 843.762.9028

the 8most commonly asked questions

Do i have to use the patient portal?

No. You’re not required to utilize the Patient Portal during your treatment with our team; however, we do strongly encourage using the Patient Portal to have access to your most current records and information, including any Appointment and/or Payment information.

If you prefer not to use the Patient Portal, you can advise our team you’d like to opt out. If you opt out, we will ask that you complete any necessary forms and documentation on paper which will require you arrive 30 minutes early to Consultation appointments, and 15 minutes early to Surgical appointments. You will also need to request any account information by calling our office, which may require completing a Medical Records Release Form in some cases.

why does my patient portal show an outstanding balance when i paid my out-of-pocket balance listed on my treatment plan?

For some patients, a remaining Patient Balance may appear on the account if we are awaiting payment from your insurance carrier. In some cases, insurance payments may come in partial payments and once those partial payments are applied (or if the insurance carrier does not pay the full amount, we expected them to pay and we have to file an appeal), the system may temporarily show that you are responsible for the balance insurance has not yet (or did not) pay. Rest assured that if you owe a balance after your insurance claims are closed, you will receive a statement from our office detailing the reason for the remaining balance after insurance. If you receive a statement, you will know that the balance in your Patient Portal is correct.

If you believe your Patient Portal is showing you owe a balance in error, contact our Billing team at 843-762-9028.

need to make a payment towards an outstanding balance?

You will have the option in your Patient Portal to “PAY NOW” from the Home page of your portal. If you have an outstanding balance, you will see that displayed clearly in red. After the payment is securely processed, you will see that your balance should immediately be reduced by that amount. You can navigate to the Payments page of your portal to view your Payment and Statement History. If you prefer to make a payment over the phone, you are welcome to contact us at 843-762-9028 and speak with a scheduling specialist to make a payment towards your account. Payments made over the phone will be reflected in your Patient Portal.

i have requested and/or i am awaiting a refund. when/how can i expect that refund to be processed?

If you have requested, or are owed, a refund you will not be able to see that in your Patient Portal until after the refund has been fully processed. Refund methods will depend on your original method of payment, and as such, can vary in the amount of time it takes to receive your returned funds. We assure you that we take our responsibility of handling your money very seriously and make every effort to return any owed refunds promptly.

If you have any questions or concerns about an outstanding refund, contact our Billing team at 843-762-9082.

Do You Offer Financing?

Though we do not offer in-house financing or payment programs, we do partner with a number of convenient industry options including: Care Credit, Cherry, and LendingClub. If you would like to discuss these options, contact your Patient Care Coordinator to review which financing option may be best for you. Your Patient Care Coordinator is always available to assist with your application process, too.

Patient Portal + Make a Payment

the 8most commonly asked questions

Do i have to use the patient portal?

why does my patient portal show an outstanding balance when i paid my out-of-pocket balance listed on my treatment plan?

need to make a payment towards an outstanding balance?

i have requested and/or i am awaiting a refund. when/how can i expect that refund to be processed?

can i request an appointment through the patient portal?

can i make changes to an existing appointment through the patient portal?

Can I pay my balance with Care Credit?

Do You Offer Financing?

reference guide

1. Do I have to use the Patient Portal?

2. Need to make a payment towards an outstanding balance?

3. Why does my Patient Portal show an outstanding balance when I paid my out-of-pocket balance listed on my treatment plan?

4. I have requested and / or I am awaiting a refund. When / How can I expect that refund to be processed?

5. Can I request an appointment through the Patient Portal?

6. Can I make changes to an existing appointment through the Patient Portal?

7.Can I pay my balance with Care Credit?

8. Do we offer financing?